3 months ago
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TESCO shoppers are reporting major issues with the supermarket’s app and website.
Frustrated customers say they have lost their baskets of items on online orders or are unable to log in.
Getty ImagesTesco customers say they’re having trouble using the supermarket’s website and app[/caption]
More than 1,000 people have reported issues on Downdetector, which tracks outages.
Some 64% of shoppers said they had problems with the app, while 36% were struggling with the website.
“When will your website & app be working again?? I need to finish my shopping by 13:35 or I lose my slot! I’m disabled and cannot go to the store myself!! What tf is going on??” one shopper wrote on X.
Another said: “Just spent 40 mins filling my basket for an online delivery only for the website AND app to fail. Nothing I try gets it working again.”
A third wrote: “Hi @Tesco any ideas what’s wrong with your website/app. Can’t login, getting error and looks like I’m not the only one.
“Tried uninstall , reinstall, changed password as thought it was that, still same. I need to edit order due tomorrow.”
Others say they’re having issues updating their deliveries or that the website is crashing and showing error messages.
The problems appeared to begin at about 12.30pm and peaked at 12.45pm.
The Sun has contacted Tesco for comment.
Shoppers experienced similar issues at the beginning of the month.
On April 1, more than 500 people flagged issues on Downdetector.
At the time there was a near 50/50 split of customers saying they couldn’t use the app or the online website.
The news also follows a major outage at M&S over the weekend that saw customers turned away at tills after contactless payments and click-and-collect orders were affected.
The supermarket’s chief executive Stuart Machin said in an update to customers at the time: “To protect you and the business, it was necessary to temporarily make some small changes to our store operations, and I am sincerely sorry if you experiences any inconvenience.
“Importantly, our stores remain open, and our website and app are operating as normal.”
Can you claim compensation for outages?
Unlike with other essential services like broadband providers, there isn’t a fixed compensation scheme for when supermarket websites go down.
However it’s worth contacting Tesco if you’ve been left out of pocket because you were unable to access your account.
Make sure you have evidence to hand, for example a delivery receipt, and contact Tesco’s customer service.
For online grocery order issues you can call 0800 323 4040 which is free to call from landlines and mobiles.
How to save money at Tesco
EVERY little helps when it comes to saving money at Tesco.
The Sun’s Head of Consumer Tara Evans explains how you can save money at the UK’s biggest supermarket.
Clubcard points
Tesco first launched it’s loyalty scheme back in 1995. You get one point for every £1 you spend in store. If you spend points in store then 100 points is worth £1. You can spend your points via its reward partners and get triple and even sometimes quadruple the value.
Extend Clubcard points
You can find lost Clubvcard points and find the last two years of unused vouchers by logging into the Tesco Clubcard site.
Clubcard prices
If you don’t have a Clubcard then you will miss out on its cheaper Clubcard prices. However, don’t forget to check prices before you shop because it might not be cheaper than elsewhere, especially on big value items like washing powder and loo roll.
Yellow stickers
Shops do vary the time they reduce groceries with yellow stickers but Tesco tends to be between 7pm and 9pm.
Save money if you shop online
If you get your Tesco food shop delivered then it might be worth buying a delivery saver pass to help cut the cost of delivery fees.
If you live near a Tesco then you can get click and collect slots of as little as 25p, so it might be cheaper than getting your food delivered.
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