Sky TV is down after major outage left 30,000 users without access to shows

Some people are struggling to get online too (Picture: Getty)

Sky TV remains down for thousands of customers after an outage left tens of thousands unable to watch shows.

People began reporting issues with the satellite television service just before 9pm, according to outage tracker Downdetector.

Only an hour and a half later, nearly 30,000 people were having problems with Sky, with a small number reporting a total blackout of services.

Most Sky TV users said they were struggling to watch live shows as it kept crashing, which was bad news for anyone tuning in to the Eurovision semi-finals.

Others said they cannot access content despite their internet connection being fine.

Viewers were greeted with the message on their set-top box: ‘You can’t watch TV at the moment due to a connectivity problem.’

After trying to unplug their TVs and check their remotes have batteries, users said that their Sky Q boxes would crash when booted up.

Trying to load recorded shows on the box triggered a ‘Please wait…’ message.

Is it still down? Latest updates

At its peak last night, some 30,000 people were struggling to sue Sky TV (Picture: downdetector.co.uk)

While the number of affected customers lowered overnight, issues have been climbing since 2am.

As of 6.29am, more than 2,000 people are unable to switch on Sky TV.

Around 5% of users are reporting problems with Sky Broadband.

What caused the mass outage?

Why so many subscribers lost access to Sky is unclear. The company has yet to issue a public statement or say when services will be restored.

Sky has been approached for comment.

What can people do?

A user on the Sky Help Forum recommended that people do a ‘power cycle’.

The simple troubleshooting method involves switching off the Sky Q box, unplugging it from the mains, then switching it back on.

The user added: ‘Allow for box to load and quickly get into settings’

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