Nationwide banking app down as customers complain about delays to payments

NATIONWIDE is down, leaving customers unable to receive payments.

Customers began to report the issue last night, with some complaining that their payments are listed as pending in the mobile app.

AlamyNationwide customers have reported issues with its mobile app[/caption]

More than 200 users have logged the issue on Downdetector, which monitors the status of online services and reports outages in real time.

The building society has now confirmed the issue in a response to customers.

In a message on its website, it said: “Some incoming payments are delayed at the moment. Everything else is working normally.”

The building society said that it is working to get things back to normal as quickly as it can.

If you are waiting for an incoming payment then you do not need to do anything.

Nationwide said your payment is in a queue and will arrive as soon as possible.

Direct debits and standing orders are still working as normal.

This means you can continue to send money from your account as usual and move money between Nationwide accounts.

You can also use your cards online and in shops and log in to the building society’s internet bank and banking app.

Withdrawals from cash machines are also unaffected.

Customers have taken to social media website X to voice their frustration at the outage.

One said: “When are we actually going to get our payments I’ve been waiting nearly an hour.”

Another said: “R payments delayed? I’m waiting on my pip to be paid in.”

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