IBM CEO says replacing HR staff with AI led to more hiring

IBM’s CEO Arvind Krishna has stated that replacing human resources (HR) staff with artificial intelligence (AI) tools has not led to job losses overall—in fact, it has enabled the company to expand hiring in more strategic and revenue-generating roles such as programming and sales. Speaking to The Wall Street Journal, Krishna explained that IBM’s internal use of AI and automation allowed it to restructure certain enterprise functions, starting with HR. By deploying AI bots capable of analysing data, conducting research and generating routine communications, the company reduced its reliance on traditional HR personnel—eliminating a few hundred roles. However, the savings...