Avanade and Duke Health Partner to Launch AI Governance Platform, SAIGE

What You Should Know: 

– Global Healthcare Exchange (GHX), a platform for smarter and more resilient supply chains, today unveiled a suite of new data and AI-powered innovations at its annual GHX Summit. These new capabilities are designed to help healthcare organizations transition from reactive operations to proactive resilience amidst growing fragility in the global healthcare supply chain.

– GHX data reveals a concerning 31% increase in order delays compared to pre-COVID levels, highlighting the urgent need for more sophisticated tools. The new solutions leverage advanced data science and generative AI (GenAI) to enable faster, more coordinated action and smarter decision-making, particularly crucial during times of disruption.

From Reactive to Proactive: Building a Future-Forward Supply Chain

“We’re at a turning point where bold innovation isn’t optional – it’s foundational to the future of healthcare,” stated Tina Vatanka Murphy, President and CEO of GHX. “As system fragility grows, organizations need smarter ways to stay ahead of disruption and keep care moving. With GHX ResiliencyAI, we’re helping build supply chains that look ahead, adapt fast and free up teams to focus on what matters most: delivering better care.”

At the core of these new offerings is GHX ResiliencyAI, a new capability embedded within GHX’s platform. This serves as the intelligence layer, powering the innovations with GenAI and advanced data services aimed at reducing manual and administrative burdens across the healthcare supply chain. GHX ResiliencyAI is being integrated throughout GHX’s product portfolio, providing a foundation for scalable, future-forward solutions.

New AI-Powered Capabilities Previewed at GHX Summit

GHX provided a preview of several new tools designed to enhance supply chain operations:

GHX Resiliency Center: In an environment where backorders can critically delay patient care, the Resiliency Center offers vital foresight and prioritization for disruption management. Powered by GenAI-driven insights from GHX ResiliencyAI, the Center evaluates the clinical and operational impact of backorders. This allows teams to concentrate on the most urgent risks and, in collaboration with supply chain partners, swiftly identify smart substitutions – items that are clinically approved, contract-friendly, and proactively surfaced before disruptions can affect patient care.GHX Conversational Dynamic Reporting: As part of GHX’s Supply Chain Analytics, this new tool empowers users to design, generate, and export custom reports through an intuitive, interactive interface, thereby accelerating insights. A significant enhancement planned by late 2025 is a new GenAI-powered conversational layer, which will enable supply chain leaders to ask natural language questions. This feature will minimize the need for technical training, allowing users to quickly access critical data for analyzing spend, investigating root causes, or managing supplier performance, ultimately enhancing agility and decision-making.

GHX Perfect Order Co-Pilot: Integrated within the GHX Perfect Order Dashboard, this conversational GenAI assistant is designed to pinpoint the root causes driving key performance metrics along the procure-to-pay process. Built on GHX’s 25 years of workflow expertise, the co-pilot can surface issues and provide clear, actionable, and intelligent recommendations for next steps. This tool aims to empower organizations of all sizes to operate at the highest standards of supply chain excellence, irrespective of their budget, scale, or experience.